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To be in compliance with the requirements of ISO 9001:2015, the following list of documented information necessary to maintain the effectiveness of Social Investment Business’ Quality Management System, is to be approved by the Directors Group:

  • Quality Manual
  • Quality Policy
  • Procedures previously classified as mandatory ISO procedures
  • All policies and operational procedures

This document is intended to be used by employees within Social Investment Business who are associated with this process/policy. 

View the document: SIB072 Customer Complaints Version Procedure 1.2

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