Foreword
To be in compliance with the requirements of ISO 9001:2015, the following list of documented information necessary to maintain the effectiveness of Social Investment Business’ Quality Management System, is to be approved by the Directors Group:
- Quality Manual
- Quality Policy
- Procedures previously classified as mandatory ISO procedures
- All policies and operational procedures
This document is intended to be used by employees within Social Investment Business who are associated with this process/policy.
View the document: SIB072 Customer Complaints Version Procedure 1.2
